Patient Reviews
What patients actually say about the office, the explanations and the follow-up. Read them in full at the source, not just the ones we chose.
IN SHORT
American Family Hearing Aid Center holds a 4.9 out of 5 star rating on Google from more than 380 reviews. Patients most frequently mention how thoroughly Mark Stevenson explains hearing test results, how quickly appointments are available, ongoing adjustments provided years after purchase, and the small-office, family atmosphere.
More than 380 Google reviews. The figure moves as new reviews come in, so we link to the live listing rather than freezing a number here.
In our patients' words
“I had an excellent experience with Mark and Bella. Mark is extremely knowledgeable, professional, and genuinely cares about helping his patients hear better. He took the time to explain everything clearly, answer all of my questions, and make sure I was comfortable.”
Joel Pounds, on Google
“Mark listens carefully to your needs, then works tirelessly to make sure you are happy with the hearing aids. Even two years after getting them he is still intent on making sure my hearing is as good as possible.”
Wm. Jefferson Bush, on Google
“Great service every time. Best hearing clinic around.”
William Earnest, on Google
“Took my hearing test and was told I would need hearing aids to calm the tinnitus down. Mark took the time to explain everything. I would recommend American Family to anyone needing help with this.”
Kevin Callaghan, on Google
“Mark is quick to figure out the problem, discuss the options and fix it right away. I felt very silly at the start, but he assured me I was not. Bella is an A-plus receptionist and assistant.”
Brenda Riggins, on Google
“I loved how quickly I got an appointment, loved the friendly attitude, and loved the homey little office. I would recommend them to anyone I know.”
Lucy Benson, on Google
“I have been wearing hearing aids for almost 40 years and this was one of the best experiences. He listened to what I had to say and worked with me to get what works best for me.”
Michael Bush, on Google
“Wonderful as usual. Front desk very polite and friendly, and Mark was very caring. Family atmosphere.”
Barbara, on Google
“Outstanding and very professional staff. Excellent pricing and a great overall experience.”
Chris Duncan, on Google
Why we link out instead of only quoting
Selected quotes on a company website are, by definition, selected. The rating above links to the unfiltered Google listing so you can read the middling ones too. That is the honest way to present a 4.9.
We also do not mark these reviews up as our own star rating in the page code. Google’s guidelines do not allow a business to claim search-result stars from reviews collected on another platform, and we would rather follow that than chase a rich snippet.
Common questions
How many reviews does American Family Hearing Aid Center have?
More than 380 Google reviews with a 4.9 out of 5 average. Check the live Google listing for the current figure, since it changes as new reviews come in.
Can I leave a review?
Yes, and we would be glad if you did. Open our Google listing and use the review link there.
Are these reviews verified?
They are Google reviews left on our public business listing, which is why we link to the source rather than asking you to take our word for it.
What do patients complain about?
Read the full listing and judge for yourself. We are a two-person office, which means we are personal but not infinitely available. If you need a same-hour appointment on a busy day, that is the honest constraint.
Schedule a consultation
About 45 minutes, no obligation. Most patients are seen within the same week.