Our Team
Two people. You will see both of them every time you come in, from the first hearing test to an adjustment three years later.
IN SHORT
Care at American Family Hearing Aid Center is provided by Mark Stevenson, a Hearing Instrument Specialist with more than 25 years of experience in the hearing healthcare industry, who conducts hearing evaluations, fittings and repairs. Bella Boddie manages the front office, scheduling and patient support. Both are based full-time at the Marietta office on N Marietta Pkwy NE.
Mark Stevenson, HIS
Hearing Instrument Specialist · 25+ years
Mark has spent more than twenty-five years in hearing healthcare, and he handles every stage of care here: the hearing evaluation, the technology recommendation, the fitting and verification, and the adjustments afterwards. He is a licensed Hearing Instrument Specialist, trained and state-licensed to test hearing and to select, fit and service hearing aids.
Throughout his career he has been committed to helping individuals and families work through hearing loss with care, integrity and solutions built around the person rather than the price list. His stated mission is a simple one: to help people with hearing loss experience a richer quality of life through better hearing.
What patients write about most is not the equipment. It is that he explains things, slowly, until they actually understand what the chart means, and that he keeps working on a fitting until it is right rather than until the appointment is over. Several reviews mention him still fine-tuning devices two years after purchase. He will also tell you when hearing aids are not the answer, which is less common in this industry than it should be.
Bella Boddie
Patient coordinator
Bella is a born and raised Georgia peach and just as sweet, and she is the first person you will meet. She handles scheduling, insurance questions, paperwork and the follow-up calls, and patients describe her in reviews as an A-plus receptionist and assistant.
After losing a number of family members to Alzheimer’s disease, she brings a particular kind of patience to working with older patients and with the families who come in alongside them. If you are bringing a parent to an appointment and are not sure how the conversation will go, she is the person to speak to first.
Scope of practice, stated plainly
A Hearing Instrument Specialist tests hearing and fits hearing aids. We do not diagnose medical ear conditions. When testing or examination suggests something a physician should evaluate, such as sudden or one-sided loss, signs of infection, pain, drainage, dizziness or an unusual audiogram pattern, we refer you to an ENT or audiologist rather than fitting a device. That referral is part of the job, not an admission of limits.
Common questions
What are Mark Stevenson's qualifications?
Mark is a licensed Hearing Instrument Specialist (HIS) with over 25 years of experience in the hearing healthcare industry, specializing in hearing evaluation, hearing aid selection, fitting and verification.
Is a Hearing Instrument Specialist the same as an audiologist?
No. An audiologist holds a doctoral degree with a broader diagnostic scope. A Hearing Instrument Specialist is state-licensed to test hearing and to fit and service hearing aids. Both fit hearing aids; when a case needs audiological or medical evaluation, we refer.
Will I always see the same person?
Yes. One office, one specialist. That continuity is the main reason we have stayed a single location.
Can a family member come to the appointment?
Please bring one. They notice things you cannot, they help set realistic goals, and it means two people hear the explanation rather than one.
Schedule a consultation
About 45 minutes, no obligation. Most patients are seen within the same week.