Hearing Aid Center Privacy Policy in Marietta, GA

Privacy Policy

Effective date: October 27, 2026

American Family Hearing Aid Center (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit americanfamilyhearingaid.com (the “Website”), request an appointment, take our online hearing check, or contact us online, and how we use, share, and protect that information.

We are a hearing aid center located at 145 N Marietta Pkwy NE, Suite E, Marietta, GA 30060, serving Marietta and Cobb County, Georgia. By using the Website, you agree to the practices described in this policy. If you do not agree, please do not use the Website or submit your information through it.

This policy applies to information collected through the Website. Information in your patient record is also protected by the Health Insurance Portability and Accountability Act (HIPAA) and is described in our Notice of Privacy Practices, explained below.

1. Information We Collect

Information you give us. When you request an appointment, contact us, or take the online hearing check, you may provide:

  • Your first and last name, phone number, and email address
  • Whether you are a new or returning patient
  • The reason for your visit, such as a hearing test, hearing aid consultation, repair, clean and check, tinnitus assessment, or custom hearing protection
  • Your preferred days and times, and how you would like us to contact you (phone call or text)
  • Anything else you choose to share in a message, including information about your hearing or health
  • Your answers and results from the online hearing check

Information collected automatically. When you visit the Website, our servers and third-party tools may collect your IP address, browser and device type, pages viewed, time spent on pages, the website that referred you, and approximate location based on your IP address. This is collected through cookies and similar technologies described in Section 4.

Information from others. We may receive information from your physician or audiologist when they refer you, from your health insurance plan, or from public review platforms when you post a review about us.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your appointment request and call or text you to confirm a time
  • Answer your questions and provide the hearing care services you request
  • Send appointment reminders and follow-up messages about your care
  • Review your online hearing check results and recommend next steps, such as an in-office hearing test
  • Operate, maintain, secure, and improve the Website
  • Understand how visitors use the Website so we can improve our content
  • Comply with legal obligations and protect our rights, patients, and staff

We do not use information you submit through the Website to make automated decisions that have legal or similarly significant effects on you.

3. Health Information and HIPAA

Once you become a patient, information about your hearing, health, hearing aids, and insurance is protected health information under HIPAA. How we use and disclose that information, and your rights to access, amend, and restrict it, are described in our Notice of Privacy Practices [NPP LINK]. A copy is also available at our office or by calling 770-590-8662. If this Privacy Policy and our Notice of Privacy Practices conflict about protected health information, the Notice of Privacy Practices controls.

Please do not send detailed medical information through Website forms or email. Share it with us by phone or during your visit instead. We do not use cookies, pixels, or other tracking tools to disclose protected health information to third parties for advertising.

4. Cookies, Analytics, and Third-Party Tools

Cookies are small files stored on your device that help a website work and remember your preferences. We and our service providers use cookies and similar technologies to:

  • Keep the Website working properly and securely
  • Measure traffic and see which pages are useful, for example with Google Analytics
  • Show maps and directions to our office through Google Maps
  • Display patient reviews through a review widget (Trustindex), which may load content from review platforms such as Google

These providers may collect information about your visit under their own privacy policies. You can learn how Google uses data at policies.google.com/technologies/partner-sites and opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on.

You can block or delete cookies in your browser settings. Some parts of the Website may not work correctly if you do. Our Website does not currently respond to “Do Not Track” browser signals.

5. How We Share Your Information

We do not sell your personal information, and we do not share it with third parties for their own marketing. We share information only as follows:

  • Service providers that help us run the Website and our office, such as website hosting, form and email delivery, appointment reminders, and analytics. They may use your information only to provide services to us.
  • Hearing aid manufacturers and repair labs, when needed to order, fit, repair, or service your hearing devices.
  • Your health care providers and insurance plan, as permitted by HIPAA and described in our Notice of Privacy Practices.
  • Legal and safety reasons, when required by law, subpoena, or court order, or to protect the rights, property, or safety of our patients, staff, or others.
  • Business transfers, if our practice is sold or merged, subject to the same protections in this policy.
  • With your consent, for any other purpose you approve.

6. Text Messages, Calls, and Email

If you choose “Yes, by phone or text” on our appointment form, you agree that we may call or text the number you provide about your appointment request, appointment reminders, and your care. Message frequency varies. Message and data rates may apply. Consent to receive texts is not a condition of receiving our services.

  • Reply STOP to any text to stop receiving messages, or HELP for help.
  • You can also ask us to stop calls, texts, or emails at any time by calling 770-590-8662.
  • No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third party, except service providers that deliver our messages.

If we send emails about hearing health or office news, each email will include a way to unsubscribe.

7. Data Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted (HTTPS) connections on the Website and limited staff access. No website, email, or internet transmission is completely secure, so we cannot guarantee absolute security.

We keep information submitted through the Website only as long as needed for the purposes in this policy. Patient records are kept for the periods required by Georgia and federal law. When information is no longer needed, we delete or de-identify it securely.

8. Your Choices and Rights

You may contact us to ask what personal information we hold about you from the Website, to correct it, or to delete it, subject to legal and medical record-keeping requirements. Patients also have the HIPAA rights described in our Notice of Privacy Practices, including the right to request a copy of their health records. We will verify your identity before acting on a request.

9. Children’s Privacy

The Website is intended for adults. We do not knowingly collect personal information online from children under 13. Appointments for minors should be requested by a parent or guardian. If you believe a child has submitted information to us, contact us and we will delete it.

10. Links to Other Websites

The Website may link to third-party sites, such as hearing aid manufacturers, Google, and review platforms. We are not responsible for their privacy practices, so please review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and change the effective date above. Please check this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us:

American Family Hearing Aid Center

145 N Marietta Pkwy NE, Suite E, Marietta, GA 30060

Phone: 770-590-8662

Office hours: Monday to Thursday, 9:00 a.m. to 4:00 p.m.; Friday, 9:00 a.m. to 1:00 p.m.